PLCbatteries.ca Return Policy
At PLCbatteries.ca we strive to provide high-quality batteries and power solutions. Due to the nature of battery products and safety regulations, our return policy is strictly enforced.
30-Day Return Window
Return requests must be submitted within 30 days of delivery. Any request made after 30 days will not be eligible for return or refund.
Return Authorization Required
All returns must be authorized in advance. To request a return, contact us at
orders@plcbatteries.ca with your order number and reason for the return.
Returns sent without prior authorization will be refused.
Return Eligibility Requirements
To qualify for a return:
- The item must be unused, uninstalled, and in original condition.
- The item must be returned in the original packaging.
- The product must show no signs of installation, testing, or use.
- A valid receipt or proof of purchase must be provided.
Important Safety Policy
For safety and regulatory reasons, batteries that have been installed, used, activated, or removed from sealed packaging are not eligible for return. Once a battery has been used, it cannot be resold and therefore cannot be returned.
Restocking Fee
All approved returns are subject to a 20% restocking fee.
Shipping Charges
- Original shipping costs are non-refundable.
- Customers are responsible for return shipping costs.
- We recommend using a trackable shipping method as we are not responsible for lost return shipments.
Inspection & Refund Approval
All returned items will be inspected upon arrival. If the product shows signs of use, installation, damage, or missing packaging, the return may be rejected.
If approved, refunds will be issued to the original payment method within 10 business days, minus applicable restocking fees and shipping costs.
Incorrect, Damaged, or Defective Items
Please inspect your order immediately upon delivery. If your order arrives damaged, defective, or incorrect, contact us within 48 hours of delivery at orders@plcbatteries.ca. We will work with you to resolve the issue as quickly as possible.
Non-Returnable Items
- Used or installed batteries
- Batteries removed from sealed packaging
- Special order or custom items
- Hazardous materials
- Clearance or sale items
- Gift cards
Refused or Undeliverable Shipments
Orders refused at delivery or returned due to incorrect shipping information may be subject to return shipping charges and a 20% restocking fee.
Return Address
PLCbatteries.ca
5510 Mainway, Unit 4
Burlington, ON L7L 6C4
Canada
If you have any questions regarding returns, please contact us at
orders@plcbatteries.ca.